Who Can Use This Page
This page explains how to have your account and personal data deleted from WatZap and WatZap.chat, products of PT Digivo Kreatif Indonesia. You do not need to sign in to use any of the steps below.
- WatZap account holders (businesses and their team members): follow the procedure in the next section.
- End customers of a business that uses WatZap: the business you chatted with is the controller of your data, and WatZap processes it on that business's behalf. Please contact the business directly. If you contact us instead, we forward your request to the business and help it respond.
- Businesses that connected WhatsApp through Meta: removing WatZap from your Meta Business Manager, or disconnecting the integration in WatZap, triggers deletion of the Platform Data for that connection even if you keep your account. See the section on disconnecting below.
How to Request Deletion
- Send an email to privacy@watzap.id with the subject line "Account Deletion Request". You can also reach us on WhatsApp.
- Send it from the email address registered to your WatZap account, and include your company name and the WhatsApp business number connected to the account.
- We reply during working hours (09.00 to 18.00 WIB) to confirm that we have received the request and, where needed, ask you to verify your identity through the registered email address or phone number.
We never ask for your password to process a deletion request. Before you send it, export anything you still need: once the data is gone, it cannot be restored.
What Happens Next
- Once we have verified that the request comes from the account owner, we delete your account and personal data from our active systems within 30 days.
- Copies in backups are purged within 90 days.
- We send a confirmation email when the deletion is complete.
- You may cancel the request at any time before deletion is complete by replying to our confirmation email.
What Is Deleted and What Is Kept
Deleted:
- your account and the accounts of your team members;
- contacts, contact lists, labels, notes, and tags;
- conversations and media exchanged with your customers, including all Platform Data received from the WhatsApp Business API;
- message templates, automation flows, quick replies, and broadcast history stored in WatZap;
- analytics, reports, and AI summaries generated for your account.
Kept, for as long as the law requires:
- invoices and billing records, for the period required by Indonesian tax and accounting law, and used for nothing else;
- records needed to establish, exercise, or defend legal claims; and
- aggregated statistics that can no longer be linked to you or to any person.
Deleting your account also disconnects your WhatsApp Business Account from WatZap. It does not delete anything from Meta's systems or from your customers' phones: message templates submitted to Meta remain in your WhatsApp Business Account there.
Disconnecting WhatsApp Without Deleting Your Account
If you only want WatZap to stop processing your WhatsApp data, disconnect the integration in the WatZap settings or remove WatZap from your Meta Business Manager. We then delete the Platform Data for that connection from our active systems within 30 days and from backups within 90 days, in line with our Privacy Policy, while your account data is kept until you request deletion.
Contact
Privacy requests go to privacy@watzap.id; general questions to support@watzap.id. How we handle personal data is described in full in our Privacy Policy.