This Privacy Policy describes how WatZap.chat ("we", "us", or "our") collects, uses, and discloses information in connection with the operation of our website (watzap.chat) and the services we provide (the "Services"). This policy is intended to help you understand your rights and obligations, and to comply with the requirements of Meta (formerly Facebook), for the use of the WhatsApp Business Platform. When you (our "Client") use our Services to communicate with your customers (the "End-Users"), you are the "Data Controller" of your End-Users' data, and WatZap.chat acts as a "Data Processor" on your behalf.

1. Information We Collect

We collect information in the following ways:

• Information You Provide to Us (Our Clients):
  • Account Information: When you sign up for an account, you provide us with personal information such as your name, email address, phone number, company name, and payment information.
  • Service Data: You may provide us with your Meta Business Manager ID, WhatsApp Business Account (WABA) ID, and phone numbers to connect to our Service.
• Information We Process on Your Behalf (End-User Data): When you use our Services to communicate with your End-Users, we process the data you manage through our platform, such as phone numbers, message content (text, images, documents, or other media), and contact names.
• Information We Collect Automatically (Usage Data): When you visit our website or use our Services, we may collect technical data such as IP address, browser type, operating system, and usage patterns via cookies and similar technologies.

2. How We Use Your Information

• To Provide and Maintain the Services: To set up your account, process payments, and enable messaging between you and your End-Users.
• To Improve Our Services: To analyze usage data and improve functionality and user experience.
• To Communicate With You: To send service updates, security alerts, and administrative notifications.
• For Security and Compliance: To prevent fraud, enforce our terms, and comply with legal obligations.

3. Our Use of WhatsApp Business Platform Data

This section explains how we handle data obtained through the WhatsApp Business Platform ("Platform Data").

• Purpose of Use: WatZap.chat enables Clients to manage customer interactions via WhatsApp.
• Data Processing: We use the WhatsApp Business API to connect business phone numbers, fetch incoming messages, and display them in a dashboard for Clients.
• Data Storage: We temporarily store message content on secure servers for reliability and conversation history.
• Limitations: We do not use Platform Data for marketing, nor sell or share it except as required to deliver the service or by law.

4. How We Share Information

• With Service Providers: Such as payment processors (e.g., Stripe) and hosting providers (e.g., AWS, GCP).
• For Legal Reasons: When required by law or legal process.
• With Your Consent: When you explicitly approve sharing with third parties.

5. Data Security

We apply encryption (SSL), access controls, and regular audits to protect your data. While we strive for high security, no system is completely secure.

6. Data Retention

• Client Data: Retained as long as your account is active or as needed for reactivation.
• End-User Data: Retained according to your configuration or instructions. You are responsible for your own retention policies.

7. Your Rights

• For Clients: You can access, update, or delete your Account Information via your dashboard or by contacting support.
• For End-Users: Contact the business (our Client) directly to exercise data rights. We will assist Clients in handling such requests.

8. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be announced on our website or via email.

9. Contact Us

For any questions about this Privacy Policy, please contact us at support@watzap.chat.